FAQ
Got questions? Dive into our FAQ section for friendly, clear answers and find the support you need!
General
What is Signature Apparels?
Signature Apparels is a premium streetwear brand where luxury meets sports culture. We offer bold, limited-edition drops designed for those who lead, not follow.
Are your products limited edition?
Yes. Each drop is produced in strictly limited quantities, ensuring exclusivity and originality.
Where is your store based?
Our store is proudly based in Seattle, Washington, USA.
How can I contact customer support?
For any questions or concerns, please reach out to our support team at support@signatureapparels.com.
Shipping
How long does order processing take?
All standard orders are processed within 2-5 business days (excluding weekends and holidays) after receiving payment.
What shipping methods are available?
We offer Standard Shipping (5-10 business days, $4.99), Express Shipping (2-5 business days, $9.99), and International Shipping (7-21 business days, $29.99).
When will I receive my tracking number?
Once your order ships, you will receive an email with a tracking number. Please allow 24-48 hours for tracking updates.
Do you ship internationally?
Yes, we ship worldwide. International shipping rates are calculated at checkout. Customers are responsible for any customs fees, taxes, or import duties.
Returns
What is your return policy?
Due to the exclusive and limited-edition nature of our products, all sales are final—except in cases where the item received is defective or incorrect.
How do I report a defective or incorrect item?
Please contact us within 5 days of delivery at support@signatureapparels.com with your order number, a clear photo of the defect or incorrect item, and a brief description of the issue.
What should I do if my package arrives damaged?
We are not responsible for items damaged during shipping. If your package arrives damaged, please file a claim with the shipping carrier.
Are preorders eligible for returns or exchanges?
No, preorders are final sale and cannot be canceled or refunded once placed.
